Welcome
to the Frequently Asked Questions. Below, we have tried to answer the
most common questions visitors to this our web site may have. If you
find that your question is not answered on this page, please E-mail us
at
simplytall@neo.rr.com or call us at
330-856-9633.
What is a Price Match Guarantee?
If you find an item for a lower price on another web site , we will match the lower price. The item must be currently available in the same style, size, and color that is on Simply Tall and it cannot be an auction site.
If you do
find a lower price, go ahead and place your order and then email us at
simplytall@neo.rr.com referencing your order, the item you are
requesting a lower price for and the website that has the lower price advertised.
We will verify the lower information and process your refund of the
difference. All price match requests must
be made at the time your order is placed with Simply Tall. Price match
does not apply to special orders. In-stock merchandise only.
What do you charge for shipping?
Standard Shipping within the Continental United States:
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What is your return and exchange policy?
We must receive all returns or exchanges within 30 days of the order date. Returned merchandise must be in new, unworn condition with the original tags attached. We will gladly refund the cost of the item. Shipping charges will not be refunded.
We will not accept returns that are not in new
condition with the tags attached or beyond 30 days. If a return is sent
that does not meet the acceptable return criteria, the customer will be
responsible for the shipping charges to have the merchandise return to
them. If payment of the shipping charges is not received within 30 days,
the items will be donated to charity.
If you would like to make an exchange, please call or e-mail us and let
us know the item you would like in exchange and we will hold the item
for you. This will insure that the item you want will not be sold prior
to receiving your return.
Items noted as "Final Sale" in the description are not eligible for returns or exchanges.
Do you have a brick & mortar
store front?
Yes and no. We no longer have a traditional store front. Due to local economic issues and our increased internet business, we determined that keeping the Ohio store open full time was not a wise financial option. Instead, customers may come in, by appointment, to shop and try items on. Since our merchandise is not displayed, it is best to browse the website and then come in. Appointments are required to shop in this manner. We have also invested into more warehouse space, so that we may stock more inventory to meet the growing internet market.
Do you have a print catalog?
We do not offer a print catalog at this time.
I bought something and now it is on sale. Do you give price adjustments?
No, our sales and promotions do not apply to previous purchases or layaways and we do not make price adjustments or resell a returned item at the lower sale price. Sale prices apply only to purchases made during a sale.
Do you have gift certificates?
Yes, gift certificates may be
purchased online. Gift certificates may be redeemed via a phone order.
At this time our online shopping cart cannot process gift certificates
when being redeemed for merchandise. Therefore, if you are shopping
online and would like to use a gift certificate, simply call us at
330-856-9633 and we will place the order and use your gift certificate.
Please Note: You will not be charged shipping when purchasing
gift certificates. Shipping charge will show in the shopping cart
when the certificate is purchased, but we will credit the shipping
charges when the order is processed and mail the certificate out 1st
class mail for free. Requests for expedited shipping on gift
certificates will incur shipping charges. After purchasing a gift
certificate online, please e-mail us who the gift certificate is for and
any special mailing instructions. For example, if you would like the
certificate mailed directly to the recipient.
Do you charge sales tax?
We charge sales tax only for orders delivered within Ohio. The sales tax rate is 6.5%.
What credit cards do
you accept?
We accept MasterCard, Visa, Discover and American Express.