Returns or exchanges are accepted within 30 days of the order date for USA orders and 45 days for international orders. Returned merchandise must be in new, unworn condition with the tags attached. We will gladly refund the cost of the item. Shipping charges are not refundable. We cannot accept returns that are not in new condition or beyond the return time frame. Items marked as "Final Sale" cannot be returned or exchanged. If merchandise is received, that is ineligible for return, no refund or credit will be issued.
HOW TO RETURN MERCHANDISE
Option #1 – Print out a prepaid Return Label Using the portal above (US Customers Only – All others please use Option #2)
We offer 3 options when using the pre-paid label:
- Exchange – Free Prepaid Return label – If the exchange item requested is not available we will issue a refund as outlined below.
- Return for Store Credit – Free Prepaid Return Label – Store Credit is issued in the form of a e-gift card.
- Return for Refund – Prepaid Return Label - $8.00 will be deducted from your refund.
Option #2 – Return on your own
- Complete the return/exchange form and return it with your returned item(s)
- Select your carrier (USPS, UPS, FedEx,..etc.) and pay the return postage to the carrier at the time of shipping.
- Ship the return package to the following address:
179 Folsom St NW
Warren, Ohio 44483
If you need another copy of the return form, you can print one here.
We cannot accept packages with postage due. Packages refused or returned to sender will be issued a refund less the original shipping charges and the return charges assessed by the carrier.
EXCHANGE BY PHONE**
If you would like your exchange sooner, rather than waiting for us to receive your returned item, give us a call for a phone exchange. We can get your new item(s) charged to your credit card and shipped out right away. Your credit card will be charged for your new merchandise, with no additional shipping fee (US customers only). Then send back your return. We will issue a refund to your card when your return is received. We can be reached Mon-Fri from 10-4 EST at 866-934-9782.
**If you do choose to do an exchange by phone, please type “Already Exchanged by Phone” in the customer notes/exchange information section when generating your return label so you do not receive duplicate items.
Once you have shipped your return, please allow 5-7 business days for your return to reach our warehouse and an additional 3-5 days for your return and/or exchange to be processed.
FINAL SALE ITEMS
Final Sale items are deeply discounted and Items are not eligible for returns or exchanges. Final Sale items are clearly marked as such in the item's title, as well as, the item's description.