Refund policy

Returns or exchanges are accepted within 30 days of the order date for USA orders and 45 days for international orders. Returned merchandise must be in new, unworn condition with the tags attached. We will gladly refund the cost of the item. Shipping charges are not refundable. We cannot accept returns that are not in new condition or beyond the return time frame. Items marked as "Final Sale" cannot be returned or exchanged. If merchandise is received, that is ineligible for return, no refund or credit will be issued.

HOW TO RETURN MERCHANDISE

    Option #1 – Print out a prepaid Return Label (US Customers Only – All others please use Option #2)

    We offer 3 options when using the pre-paid label:

    1. Exchange – Free Prepaid Return label – If the exchange item is not available when your return is received a refund will be issued as outlined below.
    2. Return for Store Credit – Free Prepaid Return Label – Store Credit is issued in the form of a e-gift card.
    3. Return for Refund – Prepaid Return Label - $9.00 will be deducted from your refund.

    *Please include a copy of your original invoice with your return

    Option #2 – Return on your own

    1. Complete the return/exchange form and return it with your returned item(s)
    2. Select your carrier (USPS, UPS, FedEx,..etc.) and pay the return postage at the time of shipping. 
    3. Ship the return package to one of the following address: 

       If returning via USPS:
       Simply Tall 
       Attn: Returns 
       P.O. Box 338
       Leavittsburg, Ohio 44430

       If returning via FedEx or UPS:
       Simply Tall 
       Attn: Returns 
       3825 W. Market St. #338
       Leavittsburg, Ohio 44430

    *Please include a copy of your original invoice with your return

    We cannot accept packages with postage due. Packages refused or returned to sender will be issued a refund less the original shipping charges and the return charges assessed by the carrier.

    FINAL SALE ITEMS
    Final Sale items are deeply discounted and are not eligible for returns or exchanges. Final Sale items are clearly marked as such in the item's title and description. 

    SALE & PRICE ADJUSTMENT POLICY
    We do not make price adjustments on previous sales or resell a returned item at the lower sale price. Sale prices apply only to purchases made during that particular sale period.